Online access (desktop computer and PDA)

How do I create a shortcut to UpToDate online on my desktop?

To create a shortcut with any Internet browser to UpToDate online, first go to www.uptodate.com/online.

Next, drag the small icon from the left side of the address bar to your desktop.

When you double-click the Internet shortcut on your desktop...

the internet browser starts and loads the UpToDate online login page.

How do I add the UpToDate icon to the home screen on my iPhone?

To add the UpToDate icon to the home screen on your iPhone, do the following:

1. Access the UpToDate login page (http://pda.uptodate.com) through the browser on your iPhone.
2. Click the plus sign (+) at the bottom of the browser screen.
3. Click Add to Home Screen.

You can now access the UpToDate login page by clicking on the UpToDate icon.

Why do I see a blank page when I try to access a topic?

Please note that on some computers it may take a minute for UpToDate online to load when starting the first session. If after this time a blank page is still present, emptying the browser's cache will usually solve the problem. Instructions on how to empty the browser's cache are found below.

1. From the Tools menu select Internet Options
2. Make sure the General tab is selected
   
3. Under the heading Temporary Internet Files click on the button marked Delete Files...
4. Check the box next to Delete all offline content
5. Click OK (or Yes), then click OK again

1. From the Tools menu select Internet Options
2. Make sure the General tab is selected
3. Click on Delete Browsing History
   
4. Choose to delete cookies, history, and temporary files

1. From the Tools menu choose Options
2. Click on the Privacy tab
3. Click on the Clear Now button
   
4. Select Browsing History, Cache, and Cookies as shown below.
   
5. Click on Clear Private Data Now
6. Click the OK button

1. From the Tools menu choose Preferences
2. Click the Advanced tab
3. Click the History option in the left column (see below)
   
4. Click the Empty now button
5. Click the OK button

To clear the cache on Safari when using a Windows computer, please follow the steps below:

1. Open Safari
2. Click Edit
3. Click Empty Cache
4. Click Empty to confirm
5. Click Edit once more
6. Click Preferences
7. Click Show Cookies
8. Type uptodate
   
9. Click Remove all to discard any UpToDate cookies remaining on the browser
10. Click Done
11. Close Safari
12. Reopen Safari, clear the address box, and enter www.uptodate.com (do not use any bookmarks, shortcuts, or favorites)

You should now be able to log in to UpToDate and use the web site.

To clear the cache on Safari when using a Macintosh computer, please follow the steps below:

1. Open Safari
2. Click Safari next to the Apple symbol
3. Click Empty cache
4. Confirm the process
5. Click Safari once more
6. Click Preferences
7. Click on the Security tab
8. Click Show Cookies
9. Type uptodate
   
10. Click Remove all to discard any UpToDate cookies remaining on the browser
11. Click Done
12. Close Safari
13. Reopen Safari, clear the address box, and enter www.uptodate.com (do not use any bookmarks, shortcuts, or favorites)

You should now be able to log in to UpToDate and use the web site.

Why did I receive the error message "Cookies must be enabled to view this page"?

To use UpToDate online, cookies must be enabled in the browser.

Cookies make it more convenient for individuals to navigate a web site by allowing them to visit pages within a site without having to reintroduce themselves with each mouse click. Cookies do not have the capability of infiltrating a user's hard drive and sneaking away with personal information. The simple function of a cookie is that of helping the individual navigate a web site with as little obstruction as possible.

Cookies are small data structures used by a web site (server) to:

• Deliver data to a web client (user).
• Request that the client store the information.
• In certain circumstances, return the information to the web
site.

To Enable Cookies:

1. From the Tools menu, click Internet Options
2. Click the Privacy tab
3. Change the Setting to Medium High or lower
   
4. Click the Apply button, then click the OK button

1. From the Tools menu, click on Options
2. Click on the Privacy tab
3. Select Accept cookies from sites
4. Click OK
   

1. From the Tools menu, choose Preferences
2. Click on the Advanced tab
   
3. Select Accept cookies
4. Click OK

1. Open Safari
2. Do one of the following, as appropriate:
   • Windows — Click Edit
   • Macintosh — Click Safari
3. Click Preferences
4. Click on the Security tab
5. In the Accept cookies section, select Only from sites you navigate to
6. Close the window
7. Close Safari
8. Reopen Safari, clear the address box, and enter www.uptodate.com (do not use any bookmarks, shortcuts, or favorites)

You should now be access UpToDate online.

Why did I receive the error message "Maximum login attempts reached"?

If unable to log in due to "Maximum login attempts reached" please do the following:

1. Close all browser windows
2. Restart a single browser window
3. Go to www.uptodate.com
4. Log in to your account

Why am I having trouble accessing UpToDate online through an institutional site subscription?

If you are having trouble accessing UpToDate online through an institutional site subscription, please contact your systems administrator.

Should you need assistance from UpToDate, please e-mail us at enterprise@uptodate.com. Be sure to provide the name of your institution and state the nature of the problem that you are experiencing.

How can I optimize the display of tables in UpToDate online on my PDA device?

When using UpToDate online on a PDA device, you may notice that tables are not always formatted correctly in the default view mode for your device. Using a different view mode may make a table easier to read. You can try using any of the view modes that are available through your browser settings.